Privacy Policy

The Data Controller for this website is Lime Management Ltd.

The purpose of this statement is to inform users of the site about what personal information (“Data”) is collected, stored and processed when they visit the site and why, how this information is used, if it is disclosed, how long it is retained, user’s rights and the ways in which we protect users’ privacy.

This Policy does not form part of any contract that you may have with Lime. It is provided for information purposes only.

We comply with data protection legislation which requires us to ensure that Data is:

  • Kept securely
  • Used in a lawful, fair and transparent way
  • Collected only for valid purposes that we have clearly explained and not used in any way that is incompatible with those purposes
  • Relevant to the purposes for which it was collected and limited only to those purposes
  • Accurate and kept up to date
  • Kept only as long as necessary

All Data collected will be held and where necessary transferred securely and in accordance with the EU General Data Protection Regulations 2016/679 (“GDPR”) in secure data base servers with HTTPS connection.

Passenger data is information relating to passengers including names, addresses, dates of birth and passport details. This data is processed and stored in order to fulfil travel arrangements or to comply with a legal obligation i.e. Advance Passenger Information compliance.

Passenger data received through an Agent Tour Operator will not be processed by us for marketing purposes.

Passengers names are deleted 400 days after their last flight.

Passengers dates of birth, addresses and passport details are deleted 90 days after their last flight.

New and existing customers data is also processed and stored. This may be contact details of Travel Agents, Tour Operators or lead passengers if they have booked directly with us as a lead passenger or the organiser of a group.

Customers may receive marketing information from us relating only to our products, service and promotions for the purposes of our legitimate business interests. However, those customers wishing to opt out of such communications will be given an opportunity to do so on each occasion that such a contact is made.

Customers names and contact details will be stored and retrieved while the customer has access to our booking systems.

Data will not normally be disclosed to third parties. However, we may need to disclose Data to a third party so that they can provide a service, or fulfil a request for information. Any personal information that we pass to a third party will be held securely by that party, in accordance with GDPR and used only to provide the services or information requested and transferred within secure Airline systems with HTTPS connection.

Users have the following rights relating to the lawful processing of their Data:

  • A copy of any Data currently held
  • Withdrawal of Consent to Process Specific Data when consent has been required
  • Right to have an error in the Data corrected
  • Right to have the Data erased subject to certain conditions
  • Right to object to the processing of Data in particular circumstances
  • Right not to be evaluated on the basis of automated processing

It is important that the information we hold about you is accurate and up to date and you are invited to contact us and inform us of any material changes.

We may need to request specific information from you to help us confirm your identity and ensure your rights or to change the information. This is an appropriate security measure to ensure that personal information is not disclosed to any person who does not have the right to receive it.
If you wish to exercise any of the rights referred to above you must send a written request to:

Corporate Manager
Lime Management Ltd
World House
Lloyd Drive
Cheshire Oaks Business Park
Ellesmere Port
CH65 9HQ
United Kingdom

Lime Management Ltd must comply with your request, if it is able to do so, within 1 month of the request being received. The information will be supplied free of charge unless the request is manifestly unfounded or excessive, particularly if it is repetitive.

You also have the right to take any grievance relating to Data Protection to the Information Commissioners Office:

Wycliffe House
Water Lane

Call recording

Please note, all calls to or from Lime Management Ltd will be recorded in order to check instructions where necessary, as well as training and quality purposes.

Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

In agreement with the European Privacy and Electronic Communications Regulations we regularly conduct an Audit of Cookies used on our website. The Audit on this website was last updated on 28th November 2014.

The cookies we may use are:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They may include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies

These are cookies that allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

You can find more information about the individual cookies we use and the purposes for which we use them in the details below:

The cookies used on this website are Google Analytics (used to generate statistics about visitors).

How to prevent the use of cookies

If you want to prevent the use of cookies or restrict them whilst browsing websites you can do this via the settings on you internet browser.

For more information about managing cookies, please see

Changes to this policy

If our privacy policy changes, these changes will be reflected in an updated version. Regularly reviewing this page will ensure that users are always aware of the most up to date policy.

Lime Management Ltd – May 2018

Environmental Policy

We are committed to providing a quality service in a manner that ensures a safe and healthy workplace for our employees and minimises our potential impact on the environment and our local community.

This will be achieved through the following:

  • We will educate and train employees on the importance of operating in an environmentally friendly way and promote a longterm commitment to sustainability.
  • We will reduce our waste through re-use and recycling and by purchasing recycled, recyclable or re-furbished products and materials where these alternatives are available, economical and suitable.
  • We will promote the efficient use of materials and resources throughout our facility including water, electricity, raw materials and other resources, particularly those that are non-renewable, we will use raw materials in a manner that reduces waste.
  • We will purchase non-polluting and energy efficient products and technologies when appropriate.
  • We will keep our usage of natural resources to a minimum.
  • We will integrate the consideration of environmental concerns and impacts into all of our decision making and activities.
  • We will ensure that all relevant Environmental Legislation and Regulation is applied.
  • As a company we will make a commitment to monitor progress and regularly review green performance. We will strive to continually improve our environmental performance and minimise the social impact and damage of activities by periodically reviewing our environmental policy in light of our current and planned future activities.

Anti-Slavery and Human Trafficking Policy

We are committed to taking steps to combat slavery and human trafficking. The company has zero tolerance of modern slavery in its business and supply chain.

Organisation’s structure

We are an airline ticketing and service agent in the travel sector. We have over 50 employees and operate in the United Kingdom and Australia.

Our business

The company is based in the UK and has no subsidiaries.

Our supply chains

Our supply chains include: Tours Operators, Travel Agents, Airlines and office suppliers/contractors.

Our policies on slavery and human trafficking

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Our Anti-slavery Policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

Due diligence processes for slavery and human trafficking

As part of our initiative to identify and mitigate risk we have in place systems to:

  • Identify and assess potential risk areas in our supply chains
  • Mitigate the risk of slavery and human trafficking occurring in our supply chains
  • Monitor potential risk areas in our supply chains
  • Protect whistle blowers
Supplier adherence to our values

We have zero tolerance to slavery and human trafficking. To ensure all those in our supply chain and contractors comply with our values we have in place a supply chain compliance programme.

We have a dedicated compliance team, which consists of involvement from the following departments:

  • Audit and compliance
  • Human resources

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to our staff.

Our effectiveness in combating slavery and human trafficking

We use the following key performance indicators (KPIs) to measure how effective we have been to ensure that slavery and human trafficking is not taking place in any part of our business or supply chains:

  • Completion of audits by external provider
  • Use of labour monitoring and payroll systems; and
  • Level of communication and personal contact with next link in the supply chain and their understanding of, and compliance with, our expectations

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 30 September 2016.