Useful information

Log on to your personal online portal account, select to ‘make booking’ and follow our simple step-by-step booking process. The system has been designed to be user-friendly and intuitive. However, if you need help we have an online live help facility (see Contact Us), that will connect you to one of our experienced Customer Support Agents.

The system will automatically find the appropriate booking class for you, so there’s no need to know or remember specific booking classes. Simply select the cabin in which you want to book and the system will do the rest.

All bookings made through the system are e-ticketable. Your e-ticket details will be emailed to you.

All destinations on British Airways operated flights route network are included.

AD75 for Travel Agents are limited to 2 per annum and AD50 for spouses are limited to 1 per annum, per agency IATA registered.

You can take your spouse as long as your allowance of 1 AD50 per annum has not been used. You are not able to take children, infants, dependants, friends or nominees.

Payments can be made by credit/charge card only during the booking and ticketing process. The credit/charge cards accepted are: American Express, Diners Club, MasterCard and Visa.

Bookings are made as firm status except on AD75 UK Domestic routes, which are on a Standby basis. However, passengers using rebate travel may be downgraded or offloaded if a flight becomes heavily booked. Firm travel is therefore not guaranteed.

British Airways offers this service as a benefit to employees of IATA Agencies. Employees must be a fulltime, salaried and/or commission employee responsible for promoting travel including air transportation.

Travel is applicable in all cabins. For detailed information about each cabin, please visit

Baggage allowances vary depending on cabin and route. Your allowance will be advised with your ticket confirmation.

Refunds are processed back onto the same method of payment used to make the booking and purchase the e-ticket. Refunds can be processed through our website.

Yes. All personal data is held securely and card data is processed in line with the Payment Card Industry’s Data Security Standards.

You can change the inbound portion of the itinerary once for a charge of $25/£20/€20 (dependant on currency of ticket) even if your booking contains flown sectors. All changes are subject to availability and payment of any additional fares and taxes that may be required and confirmed to you at the time of change.

The maximum validity is 3 months from the travel commencement date.

Waitlisting is not permitted

AD fares do not attract BA Miles or Executive Club points.

Codeshare flights can be booked through this system but will not have an agency discount applied. Only British Airways operated codeshare flights are applicable for agency discount.

Open tickets are not permitted under the AD agreement.

You will need to be in possession of your passport (and any Visas required), British Airways PNR reference, and a form of ID (e.g. – proof of eligibility, staff ID card)

We recommend that you check in online before travelling to your departure airport. You can do this at by quoting your booking reference and surname.
To check-in at one of the self service kiosks at the airport, all you will require is your booking reference or form of identification (e.g. passport or credit / debit card used to purchase the flights).
If you require extra assistance, or have excess baggage, you can check-in at the airport.

We provide an online live help facility during office opening hours which can be accessed by clicking on the main menu or Contact Us page. If we are shown to be offline, we have an emergency telephone number which is: +1 866 569 4992 (US Toll Free) or +44 151 350 1199 for use outside of normal office hours.

Urgent booking assistance required in relation to travel within 24 hours, outside of our normal opening hours.